How the prudential and learning swimming pool revolutionized integration and commitment
Organizations of highly regulated industries often find it difficult to offer creative and engaging learning experiences that stimulate the performance of long-term workforce, generally based on more formal and linear processes. Prudential, a financial and global insurance leader with more than 25,000 employees across the United States, Japan and Brazil, faced this critical challenge when they were looking to create an experience of engaging, scalable and efficient training for new hires and existing employees.
Working in partnership with Learning Pool, Prudential has delivered a clearly creative approach with high -end graphics and interactions – a significant change in typical formal learning. The company was aimed at improving knowledge retention, ensuring coherent training in regions and stimulating behavioral alignment with its customer experience strategy (CX).
The success of this initiative underlines how, even in the regulated industries, the adoption of creative learning solutions and the adoption of an approach which is exceptional of typical thought can considerably benefit the long-term performance of the workforce.
Prudential has implemented innovative learning solutions based on games – pro es, es quest and CX learning Journey – to transform the integration and development of employees.
The results were deep, leading to an increase in commitment, to measurable behavioral improvements and to a flexible and autonomous learning experience.
Learn more about learning the pool Innovative learning solutions.
Challenge
The prudential learning and development team (L&D) has identified key obstacles that were to be treated:
- Engage new hires – Traditional training methods lacked interactivity, which makes it difficult to captivate new employees and instill in -depth knowledge of various prudential products and services.
- Ensure the consistency of training in regions – With operations covering several countries, prudential needed a uniform approach to training that maintained high knowledge and product service standards.
- Lead behavioral change and knowledge retention – Beyond the transfer of knowledge, the training necessary to influence behavior and align employees with the prudential customer experience strategy.
- Non -linear learning for a dynamic workforce – Employees needed to explore content at their own pace, with a transparent and intuitive learning path that made it possible to take a break and resume without losing progress.
- Scalability and profitability – With a large workforce, Prudential needed an evolutionary training solution that would minimize administrative charges and reduced training costs over time.
The solution
To overcome these challenges, Prudential collaborated with Learning Pool to implement a series of immersive, interactive and data -based learning solutions: data:
- Pro acumen & es quest – These interactive modules based on the game provided new hires a 45 -minute guided journey, a mixture of industry knowledge, prudential products offers and real world scenarios. Designed to be elegant and professional, the programs have made learning both pleasant and effective.
- CX Learning Journey – Focusing on behavior change, this program aligned employees with Prudential Customer Experience Strategy, guaranteeing coherent and measurable improvements in the way they are committed to customers.
- Data -oriented information – Pool learning courses were designed with advanced analysis capacities, allowing Prudential to acquire valuable information on the learner's progress, commitment and performance.
Results and impact
The implementation of these innovative solutions has given significant improvements between the L&D initiatives of prudential:
- Higher commitment and knowledge retention – Employees responded with enthusiasm to the interactive and gamified approach, resulting in an increase in the training rates of the training.
- Coherent training in regions – By taking advantage of a standardized digital approach, Prudential has provided uniform training experiences for employees in the United States, Japan and Brazil, eliminating the gaps and knowledge differences.
- Behavioral alignment – Thanks to the CX learning course, Prudential has strengthened behavior aligned with their customer experience strategy, with measurable improvements in the interactions used.
- Flexible and self -rhythmal learning – The non -linear course structure allowed employees to learn at their own pace, which leads to an improvement in knowledge retention in relation to previous training methods.
- Improved integration efficiency – The new hires have shown faster rise in power, reducing productivity time.
Conclusion
The collaboration and partnership between Prudential and Learning Pool resulted in a modern and efficient global integration program. Prudential succeeded in its commercial results, creating a more committed, competent and customer workforce. The company's ability to provide a coherent, evolving and interactive learning experience between global teams highlights the transformative power of digital learning in the company's landscape.
The success of this initiative underlines how organizations in highly regulated industries can benefit from developing data-based learning solutions to stimulate the long-term performance of the workforce.
Find out how innovative learning learning solutions can transform your L&D strategy. Get in touch To discuss your unique needs.
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The learning pool creates learning experiences that provide extraordinary results to businesses and their people. Global organizations choose the learning pool for digital learning solutions that help optimize employee performance.
