Insurance facing a difference in technical skills, the loss of institutional knowledge and a need for interfunctional roles

by Finn Patraic

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This growing demand for digital control is not unique to insurance. In the current consumer -focused landscape, customers await the same convenience and the same personalization of their insurers that they experience in other industries. Whether it is the possibility of managing online policies, receiving instant quotes or making complaints transparent, there is an increasing expectation for speed, ease and personalization.

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