If you’ve bought a Udemy course and you’re not happy with your purchase, or you're just curious about how Udemy’s refund policy works, you’ve come to the right place.
I’m here to answer any questions you might have about your Udemy refund.
Let’s get the most important question out of the way first…
Yes, you can get a Udemy refund. In fact, doing so is very easy.
You can check out our full Udemy Review, but in this article I’m going to be taking you through all the steps of their refund policy and taking a broader look at everything to do with the Udemy refund.
We’ll be covering:
- Udemy’s refund policy
- Who is eligible for a Udemy refund
- How to get a refund on Udemy
- Whether or not you should get a Udemy refund
- How long it takes to get a Udemy refund
- How easy it is to get a Udemy refund
So, let’s get started!
Udemy refund policy
Fortunately, getting a refund from Udemy is very straightforward.
Udemy courses can be refunded within 30-days, providing that your refund request meets the eligibility criteria.
To get your refund, click on the Purchase History option on your account, and identify the course you want to be refunded. Click Request Refund and select a Refund Method. Courses can either be refunded through your original payment method or Udemy Credits.
Udemy Credits can be applied to the next course you purchase.
You should receive an email confirmation acknowledging your refund request. You can check the status of your request on your Purchase History page.
For courses purchased through iOS or Boleto Bancário and Pix, as well as certain bank or cash transfers, your refund will be credit only. Refund requests can only be made through desktops or laptops, not on the mobile app.
For full information on costs check out our article Udemy Cost.
Udemy refund eligibility: can I get a Udemy refund?
The most important thing to keep in mind when it comes to refund eligibility is that the process must be completed within a 30 day period.
Payments are sent to instructors within 30 days, so your request will not be accepted after the window period.
Udemy reserves the right to reject refund requests. This can happen when a significant portion of the course has already been consumed, excessive refunds have been requested or your account has been reported for abuse.
So, if you’re at the early stages of a course you don’t like, and there is still time in the 30 day window, you’ll be eligible for a refund.
How to get a refund on Udemy (step by step)
Here’s how to request a refund with Udemy:
- Click on Purchase History and find the course you want to get refunded.
- Click the Request Refund icon below the course
- Select a Refund Method, which can either be through your original payment method or Udemy Credits
- Select a reason for why you requested a refund
- Click submit
Should you get a refund?
If you’ve really not enjoyed the course you took or it wasn’t what you expected then a refund might feel like the obvious next step to take.
There are a couple of important things to consider before you start the process, however.
If you get a refund, you won’t have access to the course, nor will you receive the certificate of completion.
Udemy courses tend to offer lifetime access, so you might find taking a break and then coming back to a course will make you glad you stuck with it.
Furthermore, if it does turn out you don’t like the course, chances are you’ll still learn at least something about whatever new skill you’re pursuing, and you’ll have a certificate to show for it.
Udemy certificates can be uploaded to your LinkedIn and viewed by prospective employers, and you can also show them off to friends and family. It’s a great way to demonstrate what you know that you won’t receive if you go with the refund option.
To avoid any disappointments, make sure you do some research before you purchase your course. Udemy does a good job of providing lots of information about course content, length, additional materials and the credentials of instructors before you’ve even purchased.
Here are some of the most popular courses on Udemy right now:
- 2020 Complete Python Development Programme: From Zero To Hero In Python
- The Web Developer Bootcamp
- Machine Learning A-Z – Hands-On Python And R In Data Science
- The Udemy Drawing Course: Beginner To Advanced
- Microsoft Excel – Excel From Beginner To Advanced
How long does it take to get a Udemy refund?
Refund requests will be submitted immediately to your financial institution or payment processor after Udemy has received and processed your request.
You can expect the refund to arrive within 5 to 10 business days, although it can take longer depending on your financial institution.
This can vary due to credit and debit card processing limitations.
You can view the status of your refund in the Purchase History tab. If you have any issues or concerns about the refund, be sure to contact Udemy Support.
How easy is it to get a Udemy refund?
Overall, getting a refund from Udemy is very straightforward and simple.
Just follow the instructions above and you should have the refund with you in no time. As I said, you can track the requests progress in the Purchase History tab.
It’s very important to remember that this must be done within the 30 day period. If you have any issues with the process, be sure to contact Udemy.
Overall, Udemy makes requesting and receiving a refund incredibly straightforward.
You just need to follow some very simple steps and the refund should be with you within 5-10 working days. You can even track the progress of your refund once it’s been sent off.
There are a couple of key things to remember, however.
Most importantly, your refund request must be complete within 30 days of your initial purchase.
You will not be eligible if the request is made outside of this window, or if you have consumed an unreasonable amount of the course or constantly request refunds.
Also note that for courses purchased through iOS or Boleto Bancário and Pix, as well as certain bank or cash transfers, your refund will be credit only and refund requests can only be made through desktops or laptops, not on the mobile app.
Finally, have a good think about whether or not this is the right decision. You won’t be receiving a certificate or lifetime access to the course, which might very well improve if you stick with it.
But, if you’ve decided the refund option is right for you, Udemy’s policy is straightforward, efficient and easy to follow.
Yes, Udemy does offer refunds.
Udemy has a 30 day money back policy.
You must apply within 30 days of purchase and before you complete a significant amount of the course.
Charlie is a student reading politics at King’s College London. He is also a passionate musician with over 14 years of experience. In his free time, he also enjoys cinema, long-distance running and learning new things.