Troubleshooting distant from step by step: how the technology stimulates companies affected by the skills gap | Digital workspace, redesigned

It is a long -standing idea that a business is as good as the people it keeps. However, with talent shortages (PDF) Now affecting practically all industries, the feeling has never sounded more true.

These shortages are motivated by a crucible of factors; First, the aging populations in the Western world cause the narrowing of the workforce, because fewer people come into work compared to those who leave it.

Second, rapid digitization changes what employers need their employees, with many roles requiring a mixture of traditional expertise and new technical skills – something The workforce is late. Simultaneously, the increase in expectations concerning the balance between professional and private life and work satisfaction puts companies on the back when it comes to hiring good talents.

The problem affects all industries, but in particular in the roles which are physically or mentally demanding, often not well compensated or slow to modernize, explains Oliver Steil, CEO of the digital work company TeamViewer.

Although the initial repercussions of talent shortages can signify a loss of productivity, delayed response times and operational slowdowns, the problems are much deeper. “The cost of talent shortages is substantial,” says Steil.

“When the roles remain not fulfilled or the teams are in sub-employment, this affects everything, from production capacity to customer service quality,” he said. In addition, in high renewal environments, this can cause repeated integration and training cycles. This inevitably increases costs and extends internal resources.

“When qualified personnel are difficult to find, companies may be forced to reassign experienced employees to cover gaps, which can reduce overall efficiency,” says Steil. “In short, talent shortages do not slow you down – they introduce real and measurable costs that have an impact on income and long -term competitiveness.”

In the manufacturing industry, shortages can cause: an increase in labor costs; The slower adoption of new technologies, such as artificial intelligence and robotics; And reduce investments in research, development and innovation. Meanwhile, in retail businesses, talent shortages affect customer service, the supply chain and the realization, which also has a training effect in terms of perception and loyalty of brands.

An effective way to solve the problem is technology, which companies are increasingly at the top of their agendas. Search by TeamViewer and Bloomberg* which interviewed senior business leaders in six sectors in the United States, Germany and the United Kingdom, revealed that digital transformation was a major commercial priority, in parallel with the improvement of operational efficiency. More specifically, 78% of senior managers estimated that digital transformation was an absolute priority and that 76% have considerably increased their budget allocated to digital transformation initiatives in the past two to three years.

The empowerment of an existing workforce can help the problem of talent shortages – and technology is crucial for this. The augmented reality platform of TeamViewer (AR) / Extended reality (XR) “Front line»Teams immersive real -time information employees directly in their field of view, with visual advice operating on smartphones, tablets or even smart glasses. This can improve the experience and efficiency of employees.

In manufacturing, the platform allows staff to learn new processes through immersive training and accelerates knowledge transfer. “Ge Aerospace uses this technology to provide practical training for turbine technicians. They have replaced a 600 -page paper manual with guided digital workflows that dramatically accelerate productivity and improve learning results, “explains Steil.

Meanwhile, in customer service companies, the platform allows technicians to provide remote assistance without the need for travel. For example, UnitOne of the largest non -profit care providers in Australia, uses this technology to connect front line staff with remote medical experts in high issues, which leads to faster and more enlightened interventions.

When it comes to informing new staff, it is estimated that the process can take at least six months. TeamViewer technology aims to make things as simple as possible, which is particularly relevant for companies welcoming new employees who work remotely or abroad.

TeamViewer distant connectivity platform, TensorAlso addresses this problem, from another angle. THE Bühler groupA world leader in food processing, operates the tensor to connect experts and machines and allow remote troubleshooting of the equipment, which means that their rare expert resources can be used more efficiently. This reduces labor shortages and maintains smooth operations.

Considering that the problems that cause talent shortages are not ready to disappear as soon as possible, the implementation of good digital systems in place, in Upskill and to keep staff is one of the most intelligent bets to fight against talent shortages – now and in the future.

_{* Bloomberg Media and TeamViewer: The research study at the workplace conducted by MTM}

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