Explore how organizations can adapt to digital change without compromising operational excellence
In the digital landscape with rapid evolution of today, organizations are under pressure to adapt quickly while maintaining operational excellence. We sat with Marc Rouhana, manager of digital adoption in Learning poolTo explore how companies can stay in advance on the curve. From the construction of super-user communities to the use of AI, Marc shared precious ideas and practical strategies to help L&D teams to carry out the charge in digital transformation.
What are one of the most important challenges that organizations are faced today when you try to find a balance between navigate in rapid digital transformation and carry out operational excellence?
One of the biggest challenges facing the organizations at the moment is to follow the pace of digital change while Ensure that everything is still going on a daily basis.
Many companies leave digital transformation by thinking that it is simply a question of setting up new tools, but the real challenge is to ensure that people are really ready to use these tools effectively. If your team is not confident or trained correctly, it slows down everything and can cause errors or low adoption.
This is why it is so important to focus on things such as the construction of super-user communities and the creation of a continuous learning culture. When you have internal champions and offer your people the right support – whether guidance in the application, learning by peers or simply space to grow – you make transformation stick and keep your operations on the march. It is a question of bringing your people with change, not only to push them a new technology.
There is still a certain apprehension concerning artificial intelligence in L&D. Based on your experience, how is AI currently shapes digital adoption and how can organizations help maximize the return on investment of their training / apprenticeship initiatives?
The AI already has a significant impact on digital adoption, in particular by providing a contextual support in a timely manner directly within the applications that employees use. This eliminates the need to seek help, reduction in delays, errors and frustration.
A low adoption is accompanied by hidden costs – Escalage, lost productivity and lost time to sail in unknown systems. We help our customers create a solid profitability analysis which attaches adoption rates to the real king by showing how these ineffectiveness add up.
The features fed by AI of guidance on Screen– as a help text generated by AI for automotive documentation and AI translations – are designed to meet these challenges. They simplify content creation for the authors and guarantee that users get the right help exactly when they need it, improving both training results and operational efficiency.
What is one of your exceptional digital transformation customers' success stories?
A story of success outside exceptional digital transformation is our work with SAPPI. They were overhauled by the computer system and major SAP and needed a way to guide employees through change without disturbing. The advice on the screen helped them to provide training in the application, just in time, in the systems that employees use daily.
By integrating guides into their platforms, SAPPI has enabled learning to be employed, minimized the need for out -of -site training and an improvement in efficiency. Consequently, they reduced the training time by 30%, improved the overall performance of the team and received solid comments from employees. It was an excellent example of successful management of change fueled by digital adoption.
Read it case study To learn more about how SAPPI has integrated advice directly into software and platforms that feed his business.
Is there a recent development project, a product launch or another initiative that our readers should know who can help them unlock the potential of their team?
One of our most exciting recent developments is the launch of the features fueled by AI in screen advice. These innovations are designed to resolve the real challenges that our customers face: digital adoption, the rise in support costs and the loss of time due to inaccessible data, complex system navigation and processes that lead to high error rates and compliance problems. From the aid text generated by AI and the documentation of automated process to real -time translations, our features are designed to make digital adoption faster, easier and more efficient.
Of course, with everyone taking advantage of AI, it is essential that we did not only have the pace, but that we also find significant means of applying it specifically to the digital adoption space. This is why we continue to innovate every day – by revealing you closely to our customers, by understanding their concerns of digital transformation and by creating AI solutions which make a real difference where it counts most.
What do you think that the future has in store for digital adoption platforms? Are there trends or emerging L&D technologies and HR professionals should keep in mind?
The future of digital adoption platforms (DAPS) is incredibly promising, with an increasing role in rationalizing the adoption of new technologies through organizations. As companies are continuously evolving, DAPs will be essential to help teams navigate in the complexities of their digital transformation path. One tendency to look at is the growing integration of AI, which will make DAPs even more powerful by customizing advice, automating tasks and providing real -time support, making adoption faster and more efficient.
The DAPs are there to stay because they take up a fundamental challenge in the constantly evolving and constantly evolving work environment today: ensuring that employees can follow new tools, processes and technologies without disturbance.
As long as organizations continue to cope with the rapid pace of technological changes and growth, digital adoption platforms will be essential to keep people, processes and technology aligned. They play an essential role in conducting operational excellence, ensuring that teams can adapt quickly and operate effectively in evolving systems.
With the AI continuously improving these platforms, DAPs are no longer tools for integration-these are catalysts for continuous learning, update of labor and improving long-term performance.
Packaging
Marc's ideas underline the central role of L&D in the conduct of a successful digital adoption. By empowering experts in the field, aligning learning on commercial results and adopting AI, organizations can promote a continuous improvement culture and provide measurable return on investment.
To support these efforts, learning the pool Digital adoption platform Offers the tools and technology you need to guide users through change, integrate learning into workflow and speed up large -scale transformation. Whether you are at the start of your digital course or want to optimize existing programs, these dishes to remember offer a solid base for long -term success.
